Helpdesk N2
- Andorra
- On-site
- Full-time and Permanent
- Work schedule: 7:45 – 14:00 / 15:00 – 17:00
Intensive workday on Fridays
About the company
You will be working for a tech company leader in Andorra with more than 20 years of experience in the industry.
The company’s main goal is to provide the best service, offering solutions in the field of information systems maintenance, and to contribute to everything that can add value to the customer’s business.
Mission:
As a Helpdesk N2 your role will be pivotal in:
- Providing telephone support for level 1 incidents remotely and in person.
- Identifying and monitoring level 2 incidents.
- Escalating more complex issues to the higher level technical team.
- Diagnosing and resolving problems related to operating systems (Windows) and standard applications.
- Managing the ticketing system, ensuring the correct prioritisation and follow-up of requests.
- Providing the highest quality of technical support.
What we are looking for:
- Over 2 years of Helpdesk experience.
- Technical knowledge of microcomputing.
- Knowledge in computer networks.
- Experience in providing remote and on-site support.
- Ability to escalate incidents or requests.
- Catalan native speaker or proficient.
About you:
- You are skilled at diagnosing and solving problems efficiently.
- You are patient when communicating with different multidisciplinary teams and users.
- You have the ability to work in a team.
- You are a proactive person with initiative.
- You are oriented towards ongoing improvement.
Please forward your resume, GitHub or personal website to judit@blockandcapital.com or fill out the form below.